FAQs

Note:

If there are any issues or questions, please reach us at hi.nutcompany@gmail.com or 7358768746.


Payments

Does NutCompany.in support Cash on Delivery (CoD)?

No, we do not support CoD at the moment.

Why am I redirected to a PayUMoney Page when I click the ‘Purchase’ button?

PayUMoney page is the gateway where you can make your payments. Login/Sign-up with your credentials, and you can pay online.

Why does PayUMoney ask for credentials (Other sites are not asking for this)?

By logging into PayUMoney, you will get a portal where you can track the payments. Logging in will give you the following benefits.

– You will get an instant 2% cashback

– The money you pay will be in an escrow account with PayUMoney. You can dispute the payment for 3 days if you are not satisfied with the product.

How do I pay for a purchase at NutCompany.in?

NutCompany.in offers multiple payment methods. Whatever your online mode of payment, you can be rest assured that NutCompany.in’s trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.

You may use Internet Banking (covering 44 banks), Credit Cards (Visa, MasterCard, American Express, Diners Club International, JCB Cards), Indian Debit Cards to make your purchase.

Are there any hidden charges (Octroi or Sales Tax) when I make a purchase on OrderCashews.com?

There are zero hidden charges when you make a purchase on NutCompany.in. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.

How do I pay using a credit card?

We accept VISA, MasterCard and American Express credit cards issued in India.
To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank’s page for entering the online 3D Secure password.

How do I pay using a debit card?

We accept VISA, MasterCard, Maestro debit cards issued by all banks in India.
To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank’s secure page for entering your online password (issued by your bank) to complete the payment.

Is it safe to use my credit/debit card on OrderCashews.com?

Your online transaction on OrderCashews.com is secure with the highest levels of transaction security currently available on the Internet. OrderCashews.com uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.

All credit card and debit card payments on OrderCashews.com are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D secure password service for online transactions, providing an additional layer of security through identity verification.

What steps does NutCompany.in take to prevent card fraud?

NutCompany.in realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.

In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us
ensure that the purchases were indeed made by a genuine card holder. We apologise for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.

What is a 3D Secure password?

The 3D Secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the “Verified by VISA” and “MastercardSecureCode” services, respectively.

The 3D Secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only
you can use your card for online purchases.

How can I get the 3D Secure password for my credit/debit card?

You can register for the 3D Secure password for your credit/debit card by visiting your bank’s website.


Shipping

What are the delivery charges?

There are NO delivery charges.

What is the estimated delivery time?

It may differ from one item to another based on the location of the buyer. For cities, it is expected to take 4 business days, and for suburbs to take a max of 5-7 business days. Please note that we depend on standard couriers such as DTDC for shipping, and at times, it may take up to 7 business days (depending up on the extent of courier coverage). With every order, you will receive an email containing the details of the order placed by you. At any time, you can track your package with the order details.

How will the delivery be done?

We process all deliveries through reputed couriers such as DTDC/FedEx.

What about hidden costs (sales tax, octroietc)?

There are no extra taxes, hidden costs or additional shipping charges. The price mentioned on the website is the final price. What you see is what you pay. Our prices are all inclusive. All taxes are included in the list price.

What if I am not satisfied with the product?

In case you are not happy with the quality of the product or the product doesn’t fit properly, you can return the product to us. We will replace the product or refund entire amount. Buyers are requested to report product defect within 48 hrs from the time of delivery by writing to hi.nutcompany@gmail.com or by calling +91 7358768746 or +91 9442318156. Any such reporting after 48 hours does not fall under the Return Policy.

Please note that the product should be unused and should be sent back to:

Shriram Global Trade Source,
No 1, Green Gardens,
Chennai Road,
Panruti, Cuddalore District, Tamilnadu.
PIN-607106

The refund process will be initiated once we have received the product(s). Typically refunds are processed in less than 7 working days.

Order Cancellation

Cancellation by NutCompany.in

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. Cash payment mode orders will be cancelled for non-receipt of cash within 48 hours from the time of placing the order.

Cancellation by Customer :

If you cancel your order before your product has shipped, we will refund the entire amount. This has to be done by wirting to support@ordercashews.com or calling +91 99421 25050. However, if you have received the product or the product is already dispatched, you will be eligible only for a replacement.


For anyother issues - Please write to hi.nutcompany@gmail.com or call us at +91-7358768746